Terms & Conditions
No Contract shall exist between The Client (you) and The Supplier (Eunice Taylor 2023 Ltd) until such time that an Invoice is raised. The Supplier reserves the right to withdraw from any contract in the case of errors.
These terms and conditions are governed by the Law of New Zealand.
1. Placing Orders and Enquiries
Orders and Enquiries can be placed 24 hours a day via our website www.eunicetaylor.co.nz and will be processed the next working day or by emailing sales@eunicetaylor.co.nz
2. Consolidated Orders
On all orders that are being consolidated that combine stock and indent items, stock must be paid in full, even if being held awaiting indent items. Indent order balances are payable on confirmation of receipt into our Warehouse even if we are awaiting other items to complete your shipment.
3. Customer Service
For questions about the status of an order, availability, sizes, finishes or delivery and supply issues, please call Head Office on 09 8280775 to speak to a Customer Care Representative.
Please call your Sales Representative for any alterations or quotes on your new or existing orders. Orders under production will incur a cost if amendments are made once under manufacture.
4. Pricing And Availability
All prices shown on our website are subject to change and may vary at time of quotation. These prices are excluding freight but including GST and are quoted in New Zealand Dollars.
All products are subject to stock and availability. Some items may require a lead time, in these instances we will confirm with the client during the quotation process.
For overseas clients, the exchange rate is subject to current rates on a project only basis.
The Supplier reserves the right to requote a client, subject to fluctuations beyond our control.
5. Payment
A 50% deposit is required to confirm an order with full payment required prior to despatch unless otherwise agreed. The Client must ensure that the Purchase Order Number or Transaction ID is referenced on the payment.
For those Clients with a credit facility, Payments are required on the 20th of the following month from date of invoice. Credit terms: If an account is not paid in full within 30 days after the due date, a late payment charge shall incur interest at a rate of 15% per annum calculated on a daily basis on the overdue amount until the payment is received in full.
Upon demand the client will reimburse Eunice Taylor 2023 Limited “The Supplier” for all costs, expenses or other sums incurred by Eunice Taylor 2023 Limited in recovery of payment from the client or exercising any other right or remedy. Goods remain the property of Eunice Taylor 2023 Limited until paid for in full.
Unless agreed in writing, The Client is liable for any duties/taxes or fees and the like, that may be incurred on international shipping supply.
The Supplier accepts payments via bank transfer or Visa/Master Card using our Secure Paymark system. An additional 3% charge will apply for all credit card payments.
All Payments must be in NZD.
6. Delivery
Eunice Taylor inspects and carefully packs your order before shipping, with every effort made to ensure it arrives in the best possible condition and a quality control card placed inside the packaging. All shipments should be inspected immediately on arrival with all exceptions noted on the delivery receipt at time of delivery by the carrier.
The Delivery of goods will commence once the full payment has been confirmed (cash account) with the Supplier, or on approval of credit limit with the Supplier.
The Supplier will offer the most effective freight option, with the consideration to the cost, supply and availability etc. for the client’s needs.
The Supplier reserves the right to charge storage fees, this will only occur where applicable and where agreed with client. Added Fees will occur to Project clients where there may be staggered deliveries for such projects.
Dispatch times may vary due to stock, availability and supplier shipping schedules. In this instance, the supplier will not be responsible for any delay that may occur.
The Supplier will provide appropriate packaging for all clients’ orders. Specialist packaging can be arranged at time of order confirmation, this may also incur an extra cost.
7. Returns
The Client is expected to inspect the goods prior to use, if deemed unacceptable, The Supplier must be informed within 3 calendar days from delivery by way of writing, and with photographic evidence. If the Goods are considered faulty upon arrival at Clients’ place of delivery, the Client is expected to inform the Supplier immediately to ensure any claims to freight provider complies with claimable period.
The Supplier will only accept returns 7 Days from delivery, with reasoning in writing. Products/Goods will only be accepted if they are in new condition and completely undamaged packaging.
If the Supplier does not hear from the Client after 10 calendar days, the assumption will be made that the goods have been accepted without fault.
Returns will not be accepted if the goods have been used.
8. Intellectual Property
The Supplier reserves the right to its Intellectual property, Including but not withstanding Its Logo, the use of It’s Images and website.
All Content shown on the website, it’s trademarks, and copyright are owned and governed/ Licensed by The Supplier. If any of the above is found to be used without written consent from the Supplier, Legal action may result.
9. Warranties And Liability
All Products on our website and in our range are covered by commercial warranty (unless otherwise stated at time of enquiry) provided by our suppliers, these may vary. The client must acknowledge that the products acquired are for business purpose only and that the provisions of the Consumer Guarantee Act 1993 are excluded.
Product warranty will be voided, should the product be misused or treated in a manner causing abuse or neglect, or if the Client has not adhered to the given care instructions.
The Supplier reserves the right to establish the purpose of the goods required, in order to ensure the product is suitable for the clients’ needs. In no circumstances will the supplier be responsible for stolen or lost items. Any warranty will be void if the goods are repaired outside of The Supplier’s certified repairer.
The Client will Indemnify us and keep us indemnified against all cost and or obligations by way of written consent in which you are responsible for under these terms.
The Supplier will endeavour to meet required project deadlines, however will not be responsible for any failure in meeting these deadlines, any change to a deadline of any sort must be communicated to the supplier by the client by way of written notice and within an acceptable time frame to The Supplier. In addition, The Supplier will inform The Client of any unforeseen delays with deliveries.
10. Risks
Risk of goods is passed onto the client at the time of dispatch, unless The Supplier is involved in the freight component at which time risk will be passed on at delivery.
11. Consumer Guarantees Act 1993
The liability of the Company whether in contract or in tort for any loss, damage or injury arising directly or indirectly from any defect or non-compliance of the goods supplied is limited to replacement or repair of such goods or damages not exceeding the invoice value of such defective or non- complying goods at the option of the Company. The Company shall not be liable for any consequential indirect or special damage or loss of any kind whatsoever. The description of goods in the order is given as an aid in identification of the goods and it is not a condition of supply that the goods shall correspond precisely with the description given or that colours shall match samples exactly.